Landside Taxi Operative/Trolley Agent

Dublin Airport, Ireland   Temporary/Contract/Project
Recruitment start: 18/10/2017


Job Summary

The purpose of this role is to deliver trolley and taxi operations in an efficient and customer focused manner at Dublin Airport. This involves the safe gathering and movement of trolleys, customer and wayfinding assistance and stakeholder management. This position also plays a key role in emergency response procedures in the event of a security alert, aircraft emergency or adverse weather.

Job Objectives

• Ensure that Landside Services are delivered in a customer focused manner • Present a neat and professional appearance at all times, in full compliance with local uniform and grooming standards • Safely gather and move trolleys to ensure availability for passengers at key locations throughout the airport • Ensure all Service Quality Measures (SQMs) associated with the Taxi and Trolley Operations are met or exceeded • Assist customers with general and wayfinding queries • Managing elements of the Taxi Management System via the Handheld device • Complete vehicle, equipment and systems checks as required

Skills Required

• Strong customer service skills • Proven ability to make customer centric decisions • Experience working in a customer service driven organisation is desirable • Excellent communication and interpersonal skills • Flexible and adaptable • Strong work ethic, good organisational skills with the ability to prioritise • Excellent standard of spoken English, a second language is desirable

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